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Drum problems? Download the Drum Tuning Kit from Red Octane
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BriGuy  
 




Joined: 04 Mar 2006
Posts: 1894
Location: Boston

PostPosted: Sat Nov 01, 2008 3:24 pm    Post subject: Drum problems? Download the Drum Tuning Kit from Red Octane Reply with quote

Are you having problems with your new GH:WT drum kit? Do you have dropped notes, crosstalk issues, or have to hit it really hard for notes to register? Activision has aknowledged that some of their drums that were manufactured early have certain sensitivity problems and have come up with a workaround that should help you out. Go to RedOctane's customer service website to download the PC application and register to have them ship you a midi-USB cable that is needed to connect the drums to your PC. Install the program and follow the on-screen instructions to adjust each pad, cymbal, and even pedal's sensitivity from 1 to 20. This should hopefully help solve some of the problems people are having with their kits. But do it quickly! Warranty can be claimed only within 90 days from purchase date.

Drum Controller Standard Tuning Kit Minimum System Requirements

For Microsoft(R) Windows(R) XP:
1GHz Pentium or Better
512MB RAM

For Microsoft(R) Windows VISTA(TM):
1GHz Pentium or Better
512MB RAM

In order for the application to run, Windows XP users will need to have .net 2.0 installed. If you don't have this version or later you can download it from http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en


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THFS  
 




Joined: 28 Jun 2007
Posts: 349
Location: Gold Coast, Australia

PostPosted: Sat Nov 01, 2008 4:47 pm    Post subject: Reply with quote

Does anyone know if the "manufacturing problem" is hardware or firmware related? As in, were the drums shipped with very low sensitivity settings, or is there a hardware problem which makes it harder for them to read hits?
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rpeet687  
 




Joined: 25 May 2008
Posts: 557

PostPosted: Sat Nov 01, 2008 7:06 pm    Post subject: Reply with quote

Here's a good link activision emailed to send my info for the midi usb, except it didnt make me enter my serial, which I already sent them.
http://www.redoctanegames.com/Warranty/USA/
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Sc0tt  
 




Joined: 17 Aug 2007
Posts: 179
Location: Washington

PostPosted: Sat Nov 01, 2008 8:27 pm    Post subject: Reply with quote

Just curious, has ANYONE had their rma status changed from "in process" yet? i sent mine in a week ago and nothing's happened.
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Whitt333  
 




Joined: 03 Dec 2007
Posts: 1533
Location: Minnesota

PostPosted: Sun Nov 02, 2008 12:26 am    Post subject: Reply with quote

Sc0tt wrote:
Just curious, has ANYONE had their rma status changed from "in process" yet? i sent mine in a week ago and nothing's happened.

The reason yours hasn't changed yet is probably because you sent it in before the game was released. A week ago right now, the game was not released yet.

I'm pretty sure mine was confirmed, they sent me an email regarding it.
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frisky  
 




Joined: 25 Aug 2008
Posts: 30

PostPosted: Sun Nov 02, 2008 1:55 am    Post subject: Reply with quote

Question: If you change the sensitivity settings for the WT drums and use them in RB2, will they still have those sensitivity changes or will it reset back to default?

Haven't been able to try WT yet so I'm just wondering.
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FlyingMonkeysWii  
 




Joined: 02 Jun 2008
Posts: 390
Location: Ramsey, Minnesota

PostPosted: Sun Nov 02, 2008 4:49 pm    Post subject: Reply with quote

So my Mac can't run the software?
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rodrod  
 




Joined: 07 Jan 2008
Posts: 120
Location: Duluth Minnesota

PostPosted: Tue Nov 04, 2008 3:37 am    Post subject: Reply with quote

Great, I;m fixing my red pad right now. Anyone knows the best value to enter? I'll try 15.
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love2pogo628  
 




Joined: 20 Sep 2007
Posts: 258
Location: SoCal

PostPosted: Tue Nov 04, 2008 4:26 am    Post subject: Reply with quote

my orange doesnt even work. do u think this will fix it like if i put the sensitivity up alot? I kinda dont wanna download it if its not gonna work
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BlazeDGO  
 




Joined: 03 Jun 2008
Posts: 358

PostPosted: Wed Nov 05, 2008 10:07 pm    Post subject: Reply with quote

I filled out all the pages to get the Midi USB cable, but RO's email said they're going to send another email with info on where to mail my product to. Did I do something wrong or am I supposed to mail something?

EDIT: Nevermind, I forgot to enter the drum serial no. Stupid me. -__-


Last edited by BlazeDGO on Thu Nov 06, 2008 4:07 am; edited 1 time in total
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nexteyenate  
 




Joined: 17 Mar 2007
Posts: 232

PostPosted: Thu Nov 06, 2008 12:45 am    Post subject: Reply with quote

"Hi Nate **** ,
We wanted to let you know that your RMA request has been shipped.

You were shipped the following:
GHMIDI Guitar Hero USB Midi

Shipping Method:
FedEx

Tracking Number(s):
************ Click here to track online

If you have any other customer service inquires, please feel free to contact us at our Customer Support Center, open 24 hours a day, 7 days a week.

Thanks for choosing RedOctane!"

Win!

EDIT: oh and there's this: "Estimated delivery - Nov 6, 2008 by 7:00 PM"
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Trogdon  
  
  



Joined: 19 Feb 2008
Posts: 948
Location: On the computer

PostPosted: Thu Nov 06, 2008 10:00 pm    Post subject: Reply with quote

I got mine the same day that they said it would take 3 or so days to arrive. And I didn't fill out my serial number.

AWESOME
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HoorayItsMike  
 




Joined: 28 Jul 2007
Posts: 1604
Location: Ohio

PostPosted: Thu Nov 06, 2008 10:55 pm    Post subject: Reply with quote

Is the kit supposed to say something when you tune it? I put everything to 20 and hit save and that was it. Is it supposed to say "Your kit has been tuned" or something? Cause I played it and nothing has changed whatsoever it seems.

Also:
BriGuy wrote:
Install the program and follow the on-screen instructions to adjust each pad, cymbal, and even pedal's sensitivity from 1 to 20.


Where would the instructions be? All I have is that screen-shot that you show in the OP.
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hydrapower  
 




Joined: 28 May 2006
Posts: 1708
Location: Rochester, MN

PostPosted: Fri Nov 07, 2008 5:10 pm    Post subject: Reply with quote

BlazeDGO wrote:
I filled out all the pages to get the Midi USB cable, but RO's email said they're going to send another email with info on where to mail my product to. Did I do something wrong or am I supposed to mail something?

EDIT: Nevermind, I forgot to enter the drum serial no. Stupid me. -__-


Aha, that must have been my problem too since I filled out the RMA form on 11/2 and didn't hear a peep from anyone, and then my incident got changed to "solved". I had the same type of language you did where it sounded like I was supposed to send them something. So for the hell of it I filled out another one and now it says "we will be shipping your cable in 3-5 days". I guess I must have forgotten to enter the serial number too.

Edit: Strangely enough, they are now shipping my cable from the original RMA number (not the most recent one I filled out). I'll wait until I actually receive it though, before telling them they can disregard the other one.
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Last edited by hydrapower on Tue Nov 11, 2008 10:08 pm; edited 1 time in total
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minus  
 




Joined: 25 May 2007
Posts: 40
Location: St. Louis, MO

PostPosted: Fri Nov 07, 2008 11:56 pm    Post subject: Reply with quote

received my cable yesterday and it works like a champ! I followed the instructions to a T, and am no longer dropping my yellow cymbal when it's hit with the snare. Only downside to the whole thing is my wii is in the living room, but computer is in the office. had to move the computer into the living room so I could hear the tv!
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