Unable to start my computer after installing a new video card.

**Mr.Scientist** · Joined: 26 Dec 2007 Posts: 1828 Location: Quebec City, QC

Since my computer had no video card, and because I wanted to get a few PC games, I decided to go out and buy one. With a friend we read the card's manual and prpceed to install it. Once that is done, I plug my monitor into the DVI output of the card and start the computer. Everything seems to work fine, except for the resolution which, was smaller than usual, but I guess that was normal since I hadn't installed the drivers yet. So I put in the Installation CD that came with the card and followed the instructions to install the drivers. Once that is done, it asks me to restart the computer, so I click yes. While restarting, the thing froze on the loading pafe that comes before the "User Choice page". I tried restarting it again but it would never get past that point. I tried removing the video card, after which the computer was able to start. I removed the drivers from my computer and tried reinstalling the card, but now I can't even get the computer to boot once in order to reinstall the drivers, it freezes at the same place everytime.

I don't really know what is happening. I'm thinking maybe it could be a problem with my power supply not being good enough to power the card or something. If that's not it, then I am clueless. Here are some infos that might be useful for those that could help me:

Motherboard: Intel DG35EC
Power supply: CoolerMaster RS-460-PMSR-A3
Video card: Zotac GeForce GT430

Thanks for helping if you can!
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**raynebc** · Joined: 16 Jun 2008 Posts: 992

The driver that ships with a video card is almost always out of date by the time it reaches the consumer. You should consider getting the latest one from the manufacturer's website.

**Mr.Scientist** · Joined: 26 Dec 2007 Posts: 1828 Location: Quebec City, QC

But the thing is, I can't even boot Windows with the card installed on my motherboard now, so I can't reinstall the drivers/install thoae from the website. And if I try to install them before plugging the video card in, it tells me that it doesn't detect any harware compatible with the drivers and it won't install them.

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**raynebc** · Joined: 16 Jun 2008 Posts: 992

Can you take the card out, uninstall the driver and install the latest one? If it never boots when the card is in, make sure you're not missing something like any additional power cables the card may or may not require (I've seen video cards that make you connect a mini molex cable for additional power). If nothing flat out works, call the product support because it may be a faulty card.

**Squirrel** · Posted: Mon Nov 07, 2011 12:48 am Post subject:

1. Remove the video card from the computer, boot back into Windows using the onboard.

2. Remove all drivers on the computer for the video card you put in.

3. Download the video card drivers, for the card off of the company's website.

4. Install video card.

5. Run the drivers you downloaded.

6. Game away!
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**Mr.Scientist** · Joined: 26 Dec 2007 Posts: 1828 Location: Quebec City, QC

**raynebc** · Joined: 16 Jun 2008 Posts: 992

312 watts isn't particularly high, but you could be right about the amount of juice available for 12v. If you don't have another PSU to try, you should probably contact the tech support for the card to confirm the requirements. If it's not the PSU's fault, and Windows cannot boot when the card is in (driver installed or otherwise), the card might be faulty.

**Mr.Scientist** · Joined: 26 Dec 2007 Posts: 1828 Location: Quebec City, QC

**Squirrel** · Posted: Tue Nov 29, 2011 2:21 pm Post subject:

You're welcome

Glad it all worked out.
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